Next go to our website at /support, enter your service tag or use the tech PC on the product support page, select drivers and downloads and be sure that the correct operating system of your PC is selected within the operating system option. So if you don't see any specific Bluetooth card, watch our driver series video number five for wireless driver. In some cases, the Bluetooth driver is available within the same wireless driver package. Check which kind of Bluetooth card your computer has open the device manager and expand network adapters to identify your Bluetooth card. In which case, Bluetooth is the sixth driver on the list. Whether you want to install only the Bluetooth driver or you have reformatted your operating system and need to install multiple drivers. In our driver series videos, we provide the instructions for proper driver installation. Bluetooth drivers are specific to your operating system and to the device having the right driver installed will help get the best connection possible.